Light Fixture Support

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GENERAL ELECTRICAL WARNING

Installation or modification of any electrical products requires knowledge of electrical systems. If you are not qualified, do not attempt to install, remove or modify your electrical product; instead, contact a qualified electrician. Risk of fire or electrical shock.

 


Installation

How do I adjust the length of my pendant?

Be cautious when adjusting the length of the cord. It is important that no damage occurs to the insulation on the internal wires. These steps should only be performed by someone experienced with electrical wiring. If you are not experienced with these steps, please contact a qualified electrician.

  1. Remove the wire connectors that connect the wires from the end of the cord to the wires from the outlet box (if applicable). Make sure to note which colored wires are connected in each wire connector so they can be reconnected correctly.
  2. Loosen the screw in the strain relief until the cord slides easily, being careful not to completely remove the screw. Slide the canopy down the cord until the pendant is at the desired height. Tighten the screw in the strain relief until the cord is secured in place.
  3. Cut the excess cord approximately six to seven inches (6”-7”) above the canopy.
  4. Leaving at least one inch (1”) of outer insulation above the canopy, carefully cut through the outer insulation of the cord, being careful not to damage the inner insulation. Remove the outer insulation. Strip the inner insulation from the end of both wires, leaving approximately one-half inch (½") of wire exposed.
  5. For cords with identical inner insulation, identify the tracer lines on the new ends of the inner wires to match the labels on the original ends and connect to the house wiring as described in the appropriate step.

 

What should I do if my light fixture doesn't have a black and a white wire for installation?

Some light fixtures have SPT wiring instead of black and white wiring. With SPT wiring, the wires are not identified by a black (hot) wire and a white (neutral) wire. Instead, they are identified by the texture of the plastic sheath around each wire. The hot wire has a smooth side, while the neutral wire has a ribbed sheath. The smooth wire should be connected to the black (hot) house wire and the ribbed wire should be connected to the white (neutral) house wire.

 

 

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Accessories

Can I replace the integrated LED in my light fixture?

No, integrated LED light kits in light fixtures typically look like round discs. These discs, known as LED modules, cannot be replaced.

 

Can I use a dimmer switch with my light fixture?

If the light fixture does not come with light bulbs and you are installing dimmable light bulbs (incandescent, LED, or CFL), then the dimmable light bulbs will need to be compatible with the type of dimmer being used. Check with the manufacturer of the dimmer or the manufacturer of the light bulbs to make sure they are compatible with each other. If the light fixture has an integrated LED, refer to the Specification Sheet for a list of compatible dimmers. To access the specification sheet for your light fixture:

  1. Type the item number or product name into the search bar on our website.
  2. Select your light fixture from the search results to open the product page.
  3. On the product page, select the blue SPEC SHEET box to open the specification sheet.

 

What size recessed can is compatible with the Recessed Light Converter?

The Recessed Light Converter will adjust to fit any new construction recessed can between four to six inches (4"-6") in diameter that uses a medium base light bulb. For more detailed information on this product, click here.

 

How can I tell if I have a new construction recessed can?

Recessed cans are available in two types: new construction and remodel. These two types are installed with different means of support. New construction recessed cans are attached directly to the ceiling joists. Remodel recessed cans are attached to the drywall or plaster of the ceiling, and do not provide the support necessary for use with our Recessed Light Converter.

 

Can I use the Recessed Light Converter with a remodel recessed can?

No. The Recessed Light Converter is only compatible with new construction recessed cans.

 

Can I use the Recessed Light Converter on a sloped ceiling?

Yes, the Recessed Light Converter can be used on a sloped ceiling with a maximum angle of 45 degrees.

 

Can I use the Recessed Light Converter with a ceiling fan?

No. This product is only rated for use with light fixtures. It is NOT rated for use with ceiling fans.

 

What is the weight rating of the Recessed Light Converter?

The weight rating of the Recessed Light Converter is 50 pounds.

 

What size is the white decorative medallion included with the Recessed Light Converter?

The diameter of the decorative medallion is 8 inches (8") and the center opening is 4 inches (4") in diameter. The diameter of the metal cover plate is 7½ inches (7½") and the center opening is 3¾ inches (3¾") in diameter.

 

 

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Parts & Replacements

 

What should l do if I just purchased my light fixture and the glass was received broken?

First, we apologize that your experience so far has not been what we strive for. If you are within the return window of the specific retailer from which you purchased the light fixture, we always recommend you work with the retailer directly to return/exchange the item within their company policy. This typically allows for the fastest and most efficient replacement of the item. If you are no longer within the return window, please reach out to us directly and we will be happy to assist you.

 

What should I do if I cannot find the horizontal ring for my Stella Mira Six-Light chandelier?

First, please check the packaging as the horizontal ring is packed in a cutout in the bottom of the styrofoam packaging of the carton. If you are unable to locate it in the packaging, please contact us.

 

Where can I find the instruction manual for my light fixture?

Instruction manuals can be found on the product page for your light fixture. To access the instruction manual for your light fixture:

  1. Type the item number or product name into the search bar on our website.
  2. Select your light fixture from the search results to open the product page.
  3. On the product page, select the blue INSTRUCTIONS box to open the specification sheet.

 

 

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Certifications & Safety Warnings

 

Where can I find the maximum wattage light bulb that can be used with my light fixture?

This information can be found on the product page for the light fixture. To access the specification sheet for your light fixture:

  1. Type the item number or product name into the search bar on our website.
  2. Select your light fixture from the search results to open the product page
  3. On the product page, select the blue SPEC SHEET box to open the specification sheet.

Additionally, our light fixtures have labels near the socket(s) stating the recommended light bulb shape and the maximum wattage.

 

 

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Additional questions or other issues?

Please contact us.

 

 

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